posted 26th June 2025
Postal repair services
We offer a postal repair service for customers that are less mobile, or due to distance cannot make it to our showroom.
We will arrange door to door collection and delivery at your convenience.
All you need to do is contact us and we will do the rest!
Step 1)
Contact us to arrange a time that suits you for doorstep collection.
Step 2)
Choose the level of insurance suitable for your item (the price will alter according to the level of insurance you select).
We recommend always sending your parcels tracked and fully insured so you have peace of mind, right until they reach us.
Step 3)
Package your precious item in a small but firm container, such as a match box, or sandwich between two pieces of stiff card with plenty of protective bubble wrap.
Place in a jiffy bag or padded envelope.
There is no need to print a label, this is all taken care of and will be supplied on collection of your item.
Step 4)
We will record your parcel being opened so you know exactly how your parcel arrived to us.
Step 5)
We will assess your jewellery using state of the art digital microscopes. This will enable us to see in the finest detail on a high-definition screen exactly what level of repair is required.
You will receive digital copies of the high resolution photographs from this initial assessment with an accompanying quote for the repair work needed.
If you decide to proceed, we will provide digital photographs of the repair being conducted so you can see that the repair has been done exactly according to the quote.
The price of return postage will be deducted from the total cost of the repair.
We will contact you to ensure a convenient collection time, before returning your item fully tracked and insured.
If you decide not to go ahead, we will call to take payment over the phone for the return postage and send your item back to you in the condition it arrived to us.
