posted 26th June 2025
Remote and postal repairs
For customers that are less mobile, or due to distance cannot make it to our showroom, we offer a remote and postal repair service.
Simply post your item to our showroom and we will arrange a time convenient to you for a video call where we will conduct one of our friendly virtual consultations. Here we can discuss your repair from the comfort of your own home.
We will assess your jewellery using state of the art digital microscopes. This will enable you to see in the finest detail on a high-definition screen exactly what level of repair is required.
You will receive digital copies of the high resolution photographs from this initial assessment with an accompanying quote for the repair work needed.
If you decide to proceed, we will provide digital photographs of the repair being conducted so you can see that the repair has been done exactly according to the quote.
The price of return postage will be deducted from the total cost of the repair.
We will contact you to ensure a convenient collection time, before returning your item fully tracked and insured.
If you decide not to go ahead, we will call to take payment over the phone for the return postage and send your item back to you in the condition it arrived to us.
How it works:
Step 1)
Contact us to arrange a time that suits you for doorstep collection.
Step 2)
Choose the level of insurance suitable for your item (the price will alter according to the level of insurance you select).
We recommend always sending your parcels tracked and fully insured so you have peace of mind, right until they reach us.
Step 3)
Package your precious item in a small but firm container, such as a match box, or sandwich between two pieces of stiff card with plenty of protective bubble wrap.
Place in a jiffy bag or padded envelope.
There is no need to print a label, this is all taken care of and will be supplied on collection of your item.
Step 4)
We will record your parcel being opened so you know exactly how your parcel arrived to us.
Step 5)
We will arrange a time convenient to you where we can conduct our friendly remote consultation to discuss your jewellery needs.
